Refund Policy

Starter draft. Fill in every [bracketed] item and have a lawyer review this page before you publish it.

1. What this covers

This policy explains how refunds work for OvalArc service fees. Your signed service agreement is the final record of what you paid for and what is refundable.

2. Fees that are not refundable

• Government, embassy, biometric and visa application fees paid on your behalf
• Language test, credential assessment, translation, courier and medical fees paid to third parties
• Work already completed, such as assessment, document review or application filing

3. Service fees

Service fees are refundable only in the cases listed in your agreement. Our standard terms are: [describe the stages and the share of the fee refundable at each stage].

4. When no refund applies

• You provide false, incomplete or misleading information or documents
• You withdraw after the work for a stage has been completed
• [Add any other case that applies to your business]

5. No outcome guarantee

Visa and immigration decisions are made only by the relevant authority. We do not guarantee any outcome, and a refusal by an authority is not by itself a ground for a refund unless your agreement says so.

6. How to ask for a refund

Write to info@ovalarc.com with your name, file number and the reason. We reply within [number] working days, and approved refunds are paid to the original payment method within [number] working days.